Terms of service

By accessing and using this website, you agree to the following Terms of Service. These terms apply to all visitors, customers, and users of Solora’s online store.

1. General Use
Solora reserves the right to update, change, or replace any part of these Terms at any time. It is your responsibility to review this page periodically for updates.

2. Products & Availability
We make every effort to display our products accurately; however, colours may vary slightly due to screen differences. All products are subject to availability, and we reserve the right to discontinue items at any time.

3. Pricing & Payments
All prices listed are in your selected store currency. Prices may change without notice. By placing an order, you confirm that all payment details provided are accurate and that you are authorised to use the payment method.

4. Shipping & Delivery
Shipping times are estimates only and may vary depending on the carrier, destination, and external factors. Solora is not responsible for delays once the order has been handed to the courier.

5. Returns & Refunds
Returns are accepted within 14 days of delivery on unworn, unwashed items in original condition with tags attached. Certain items—including intimates, bodysuits, sale items, and gift cards—are non-returnable. Customers are responsible for return shipping. Please refer to our full Refund Policy for details.

6. Order Cancellations
Orders cannot be changed or cancelled after they have been processed. If you need assistance, contact us as soon as possible at support@solora.com

7. Accuracy of Information
We do not guarantee that product descriptions, pricing, or other website content is error-free. In the event of a mistake, we reserve the right to correct it and update orders accordingly.

8. Limitation of Liability
Solora is not liable for any damages, losses, or claims arising from your use of our website or products. All items should be used as intended and according to care instructions.

9. Personal Information
Your submission of personal information is governed by our Privacy Policy.

10. Contact Information
For questions about these Terms, contact us at: support@solora.com